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Hardware and Software Support
Specialists
Professional Service Personnel,
Friendly Staff, Lower Prices.
There is no reason to pay more!
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Critical
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7 Days a week /24 Hours a day / 4-Hour Response
ATS’s extended coverage can be tailored to your operational needs to the maximum coverage of 7days per week 24 hours a day. Extended coverage is for emergency service to keep your system operational when you are. |
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Sensitive
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Monday-Friday / 13 hours a day / 4-Hour Response
Service calls placed between 8 a.m. and 5 p.m. will receive on-site service. Calls placed after 5 p.m. will be serviced as though the call was received at 8 a.m. the following morning or you can request an emergency uplift to respond after hours at an additional cost (Service Upgrade Available).
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Tolerant
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On-site Next Business Day
Calls placed between 8 a.m. and 5 p.m. will be serviced during normal working hours on the next business day or you can request an uplift to 4-hour response at an additional cost (Service Upgrade Available).
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Shared
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Parts only w/Phone Support |
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EMS
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Customer Extended Support
Emergency After Hours Support for Customers
ATS offers emergency phone support to its customers when their system is down regardless of the contract coverage. This Service is provided at no charge.
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