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Account Management
Atlantic Tech Services (ATS) specializes in maintaining HP, Sun, Netservers, Storage and printers.
ATS Customer Engineers function as Account Managers having dedicated site responsibility and access to all the resources of ATS to insure your experience maximum system performance and uptime.
ATS’ Technical Support Operation staff has extensive technical experience on the HP and Sun product line. Our nationwide field organization has access to this group 7 days a week, 24 hours a day. Not only does ATS offer telephone support, but can connect to any remote system that possesses TELNET, internet, or dial-in access. This service allows ATS’ support specialist to monitor and diagnose many problems quickly and accurately. By utilizing this capability, ATS can evaluate problems and assure that the Account Managers respond to your service needs with the proper equipment when on-site.
Escalation procedures - ATS’ problem resolution program mandates upgrading your site to a “hot site” if your systems problem is not identified within (4) hours of an Account Manager’s initial work on the system. AT this time, management and technical services are notified and will be actively involved to expedite your repair. This program assures you of the fastest possible resolutions to your systems problems.
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